Responsible Gaming

Gaming Should Be Entertainment

At Carpe Diem, we believe that online casino gaming should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please gamble responsibly and within your means. If you find yourself struggling with gambling habits, help is available.

Age Verification

By using Carpe Diem's PayID casino services, you confirm that you are:

• At least 18 years of age (or the legal gambling age in your jurisdiction)
• Legally permitted to gamble in Australia
• Not self-excluded from any gambling provider

We take age verification seriously. All users must provide valid identification before accessing our platform.

Warning Signs of Problem Gambling

Please be aware of these warning signs that may indicate a gambling problem:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities or winnings/losses from friends and family
• Gambling to escape problems, stress, anxiety, or depression
• Unable to stop or cut back on gambling despite wanting to
• Neglecting work, school, or family responsibilities due to gambling
• Borrowing money to gamble or pay off gambling debts
• Experiencing mood swings or becoming irritable when unable to gamble
• Gambling with increasing amounts to achieve the same excitement
• Lying about the time or money spent gambling

If you recognise any of these signs in your own behaviour, please seek help immediately.

Self-Help Tools Available

Carpe Diem provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly)
• Loss Limits: Set a limit on the amount you're willing to lose
• Reality Checks: Receive regular reminders during your gaming session about how long you've been playing and how much you've spent
• Session Time Limits: Set a maximum duration for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if needed

These tools are available in your account settings. We encourage you to use them proactively.

Support Organisations in Australia

If you or someone you know is struggling with problem gambling, confidential help is available:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free, confidential counselling and support services for Australians affected by gambling problems
• Gamblers Anonymous Australia
  Support meetings and peer assistance for problem gamblers

International Support (If Accessing from Other Regions)

• United Kingdom
  GamCare | GamStop
• Canada
  Responsible Gambling Council
• United States
  National Council on Problem Gambling
• Germany
  Bundeszentrale für gesundheitliche Aufklärung (BZgA)

If You Need Help

Seeking help is a sign of strength, not weakness. If gambling is causing you or your family distress, please reach out to one of the support organisations listed above. They provide free, confidential assistance.

You can also speak with a healthcare professional or counsellor about problem gambling support options in your area.

Remember: it's never too late to seek help or make a change.